Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 23, 2026
Information We Collect
Personal Information
- Name and email address
- Account credentials (encrypted)
- Payment information (processed securely by third parties)
- Basic demographic information (age, location)
Betting Data
- Betting history and performance metrics
- Emotional check-in responses
- Survey responses and assessment results
- Platform usage patterns and analytics
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide and maintain our services
- Generate personalized betting insights and recommendations
- Monitor emotional patterns and provide responsible gaming alerts
- Improve our platform and develop new features
- Communicate with you about your account and our services
- Process payments and manage subscriptions
- Ensure platform security and prevent fraud
- Comply with legal obligations
Data Protection and Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for sensitive data
- Secure socket layer (SSL) technology for all data transmissions
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Secure data storage with reputable cloud providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share your data only in the following circumstances:
- Payment Processors: We share payment information with secure payment processors to handle subscriptions
- Service Providers: We may share data with trusted third-party service providers who assist in operating our platform
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
All third parties we work with are contractually obligated to maintain the confidentiality and security of your information.
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt out of certain data collection and processing
- Request a copy of your data in a portable format
- Restrict processing of your information
To exercise these rights, please contact us at info@playmindlabs.com. We will respond to your request within 30 days.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze platform usage. Types of cookies we use:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how users interact with our platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to personalize content and advertisements
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.
Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Fulfill legitimate business interests
When you delete your account, we will remove or anonymize your personal information within 30 days, except where we are required to retain it by law.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the updated policy on our platform
- Sending you an email notification for significant changes
- Displaying a prominent notice on our platform
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: info@playmindlabs.com
Company: PlayMind Labs
Platform: Serenity Pocket